Jag har inga problem med något av mina GMail-konton.
Här är Googles förklaring till problemen här om dan:
Citat:
Dear Google Apps customer,
Between approximately 9AM to 12PM GMT / 1AM to 4AM PST on Tuesday, February
24, 2009, some Google Apps mail users were unable to access their accounts.
The actual outage period varied by user because the recovery process was
executed in stages. No data was lost during this time. The root cause of the
problem was a software bug that caused an unexpected service disruption during
the course of a routine maintenance event. The root cause of this unexpected
service disruption has been found and fixed.
Additional Details
A few months ago, new software was implemented to optimize data center
functionality to make more efficient use of Google's computing resources, as
well as to achieve faster system performance for users.
Google's software is designed to allow maintenance work to be done in data
centers without affecting users. User traffic that could potentially be
impacted by a maintenance event is directed towards another instance of the
service. On Tuesday, February 24, 2009, an unexpected service disruption
occurred during a routine maintenance event in a data center. In this
particular case, users were directed towards an alternate data center in
preparation for the maintenance tasks, but the new software that optimizes the
location of user data had the unexpected side effect of triggering a latent
bug in the Google Mail code. The bug caused the destination data center to
become overloaded when users were directed to it, and which in turn caused
multiple downstream overload conditions as user traffic was automatically
shifted in response to the failures. Google engineers acted quickly to re-
balance load across data centers to restore users' access. This process took
some time to complete.
The recently launched Apps Status Dashboard includes greater detail on this
February 24th incident, including actions we are taking to continually improve
performance. For a direct link to this Incident Report, visit
http://www.google.com/appsstatus/ir/1nsexc...xcr2jnrj1d6.pdf (English only).
For ongoing service performance information, please access the Apps Status
Dashboard at http://www.google.com/appsstatus (English only).
We are very sorry for the inconvenience that this incident has caused. We
understand that system problems are inconvenient and frustrating for customers
who have come to rely on our products to do many different things. One of
Google's core values is to focus on the user, so we are working very hard to
make improvements to our technology and operational processes so as to prevent
service disruptions. We are confident that we will achieve continuous
improvements quickly and persistently.
We will be extending a full 15-day SLA credit to all affected Google Apps
Premier customers for the month of February. This credit will be applied to
customer accounts automatically so there's no action needed on the part of
administrators.
Once again, we apologize for the impact that this incident has caused. Thank
you very much for your continued support.
Sincerely,
The Google Apps Team
Email preferences: You have received this mandatory email service announcement
to update you about important changes to your Google Apps product or account.
Google, Inc.
1600 Amphitheatre Parkway
Mountain View, CA 94043
|
2009-02-26, 09:53
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