[clear_sky]

Har fått flera räkningar från B-one (ONE.com) för nästa års hosting.
Har märkt att de tar extra 20 kronor (+ 25% moms) för "någonting", man vet inte exakt vad, och det finns inte på deras hemsida, inte heller i deras "villkor". Det står bara:

When refunding any payment, One.com reserves the right to debit an amount covering the bank-fees and administration costs concerning the refund.

Så, det kan vara vilken "amount" som helst. Nå?

Jag kontaktade supporten (på engelska).

Please wait for a site operator to respond.
You are now chatting with 'Liny'
Liny: Thank you for using One.com 24/7 Interactive Online Support. My name is Liny. How may I assist you?
you: Hello! What does "Payment fee" mean?
Liny: Hi there.
you: for instance I pay 12 Swedish crones per month, and what is payment fee?
you: why don’t you have it included on your front page?
you: It is against the Customer Law
Liny: Are you referring to the set up fees?
you: no.
you: Yearly payment.
Liny: May I know your domain name?
you: well, it stays 12. - crones per month, it is 144 crones + VAT.
you: So, all customers have to pay EXTRA 20 crones + VAT
you: Why?
you: It clearly stays ONLY 12 crones per month.
Liny: Your domain name please?
you: There is not difference about domain name.
you: I just want to know why customers pay extra 20 crones + VAT?
you: it could be an issue for the Customer Department in Sweden
Liny: I can give assist you better if you can tell me what domain you wish to host.
you: No. You can simply answer to me what is payment fee of 20 crones + VAT. Your answer will be published at www.konsumentverket.se
you: Every year you send annually payment to all customers for the hosting at ONE.com. All should pay the PAYMENT FEE. What is the PAYMENT FEE?
Liny: The annual subscription fee.
Liny: It includes the domain fee and the web space fee if it is a renewal.
Liny: If it is a new registration, just add in the set up fees too.
you: Please, I am talking about the PAYMENT FEE, not about hosting fee (per month), and not about the domain fee.
you: There are three payments:
you: 1. Hosting fee (12 * 12 crones + VAT)
you: 2. Domain fee (it depends about the domain name + VAT)
you: 3. PAYMENT FEE (20 crones + VAT)
you: What is the number 3?
Liny: There are three payments:
Liny: 1. Hosting fee (12 * 12 crones + VAT)
Liny: 2. Domain fee (it depends about the domain name + VAT)
Liny: 3. SET UP FEE (PAYMENT FEE) (20 crones + VAT)
you: Ok.
you: What is setup fee, and why it doesn’t stay clearly on the front-page at ONE.com
you: ?
Liny: Its there.. We have mentioned about the set up fees on our home page..
Liny: The last entry I believe.
you: Ok. Where?
you: No. It is wrong. It is setup fee, when you FOR THE FIRST TIME open the account.
you: it is12 euros
you: I am talking about 2 euros as PAYMENT FEE
you: look, you have 250 000 customers.
you: as the PAYMENT FEE of 2 euros you take more 500 000 euros annually
you: And you cannot explain to me what the PAYMENT FEE is.
Liny: Can you please address this issue by writing an email to [email protected]
you: Ok. Thank you for the support.


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