Explosion hos ThePlanet/Ev1servers.
40 000 servrar nere, 2.8+ miljoner webbsidor nere.
On Saturday, May 31st at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.
We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.
As a result ServerCommand is currently not available and we are working to bring it back online as quickly as possible. In the meantime, please call support 866.325.0045 for any issues. Additional support technicians are on staff to help. Status updates will be made available via the phone system as well on our forums at http://forums.theplanet.com/index.php?showtopic=90185
We are sorry for the incident and sincerely apologize for the impact.